0 Items

Shipping Policy

1/1/2014

THIS TRANSACTION WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS “WEB-X ONLINE STORES”

GENERAL SHIPPING

At Paddleboards.Surf, all orders over $50.00 ship free within the contiguous USA. Shipping is only free for items customers keep; any refunds, regardless of reason, will have our actual shipping charges deducted from the amount of the refund.

Generally, orders placed with us will leave the manufacturers' warehouses within the following number of days. Please refer to the Shipping tab on each product's page for more specific shipping time frame estimates. During peak seasons, shipping times could be longer than the following estimates or those stated on individual product pages:

  • Island Wave Skis: Typically 6-8 weeks
  • Liquid Shredder: Typically 2-4 business days

During peak buying seasons (the weeks leading up to Christmas and all of Summer), orders may take up to twice as long to ship. Also, please note that all orders ship directly from the manufacturers' warehouses and that most manufacturers take the entire week from Christmas through New Years Day off. Therefore, the shipping of any orders placed during that time period may be delayed by a week.

Occasionally, due to unforeseen circumstances, an order may take longer to ship. If an order looks like it is going to take an excessively long time to ship or if an item suddenly goes out of stock, we will be sure to contact you. Although your item may ship out immediately, it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us.

We reserve the right to use any carrier. Most orders ship via UPS or FedEx Ground but freight trucking companies are used for especially large boards. Because of that we cannot ship to P.O. boxes.

Orders typically take 2-7 business days from date of shipping to arrive, depending on the carrier, the shipping destination and the location of the warehouse. During peak holiday seasons, such as Christmas, they can take a few days longer. Therefore, we cannot guarantee any specific delivery date or time frame for receipt of an order.

Alaska, Hawaii, Canada, and US Territories

Unfortunately, we do not ship to Alaska, Hawaii, Canada, U.S. territories or APO addresses.

International Shipping

Unfortunately, we do not offer international shipping at this time.

INSPECT YOUR PACKAGE

It is the customer's responsibility to open and thoroughly check their package BEFORE the shipping carrier leaves, noting any damages on a signed receipt from the shipping company. Any damages that are not noted on the shipping receipt will NOT be covered by the manufacturer or this website.

DO NOT sign a receipt from the shipping company until you have thoroughly inspected your package, no matter how much of a hurry the driver says he/she is in!